Order Cancellation: Customers may cancel their orders within 24 hours of purchase for a full refund. After this period, cancellations will incur a 15% restocking fee.
Cancellation Procedure: To cancel an order, customers must contact our support team via email at absbookspublishers@gmail.com or through the Contact Us page on our website. Please include your order number and reason for cancellation.
Refund Process: Refunds will be processed within 5 business days of receiving the cancellation request. The refund will be issued to the original payment method used at checkout.
Delivery Policy
Shipping Timeframe: Orders are processed and shipped within 1–3 business days, excluding weekends and holidays. Delivery times vary depending on the shipping method selected during checkout.
Tracking Information: Once shipped, customers will receive a confirmation email with tracking details to monitor the delivery status and estimated arrival date.
Delivery Issues: In case of delays or delivery problems, customers should contact our support team. We will work promptly to resolve the issue and provide updates.
Delivery Confirmation: An order is considered delivered once the tracking information confirms successful delivery to the specified address. Any claims of non-delivery must be reported within 7 days of the estimated delivery date.
